A RESOLUTION establishing the 2005 work program for the Office of Housing.

WHEREAS, the Seattle Municipal Code, Section 3.14.750, requires the Seattle Office of Housing to submit an annual work program to the City Council for approval; and

WHEREAS, the Seattle Office of Housing has prepared a work program for 2005 and submitted it to the City Council; NOW, THEREFORE,

BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF SEATTLE, THE MAYOR CONCURRING, THAT:

The City Council establishes the work program attached hereto as Attachment A for the Seattle Office of Housing for the year 2005.

Adopted by the City Council the ____ day of _________, 2005, and signed by me in open session in authentication of its adoption this _____ day of __________, 2005.

_________________________________

President __________of the City Council

THE MAYOR CONCURRING:

_________________________________

Gregory J. Nickels, Mayor

Filed by me this ____ day of _________, 2005.

____________________________________

City Clerk

(Seal)

Attachment A: Office of Housing 2005 Strategic Work Program

Rick Hooper/lhw

OH Work Program-Resolution.doc

January 20, 2005

Version #1a

1

OFFICE OF HOUSING

2005 STRATEGIC WORK PROGRAM

(1/07/05)

MISSION: The Seattle Office of Housing builds strong and healthy communities and increases opportunities for people of all income levels to live in our city.

PRIORITY #1: INVESTING IN PRODUCTION AND PRESERVATION OF AFFORDABLE HOUSING

A. Funding for Affordable Rental Housing

2005 Work plan item Milestones Staff (Lead in bold) Timeline Status

Allocating funds Prepare NOFA application materials for Joanne L, Tom, Gretchen Mid Jan through Fall, Spring publishing and web site NOFA Integrate current asset management Cindy, Asset Mgmt Staff Spring & information into NOFA underwriting process Fall NOFA Review approximately 35 applications in Joanne L, MF Lending Rounds Spring & Fall funding rounds staff Recommend funding awards of approx. $14 million to Credit Committee and Director Joanne L, MF Lending Announce awards with media and community staff event PIO, Gretchen, Joanne L

Refine internal and Complete MFDB modifications Tom, Jay, Joanne L, Cindy Q1 external production Build reports Rick, Angela and Maureen Q1 reports to track Clarify method of documenting bridge loans Joanne, Josephine income/ in accounting system. affordability/other 2002 Levy, bridge loan, MFTE program, and all OH fund source requirements

Streamline NOFA Work with CTED and its consultants, KC and Joanne L, Mark Q1 application, and make HDC to make revisions to Common MF Funding user friendly Application

Transaction work on Process monthly disbursements for approx. Mark, Dan, Tom, Jim M, Ongoing funded and existing 30 prior year funded projects Joanne L, Bill projects legal Prepare legal documents and complete legal Cindy, Asset Mgmt Staff closings, refinances, closings for 20 30 projects subordinations, Maintain priority schedule for legal dept. amendments, work-outs to meet closing deadlines

Streamline legal Develop boiler plate documents work with Dan, Joanne L, Mark, Jim Q3 documents and Law Dept, HDC and stakeholders, other M, Tom contracting public funders

Increase WMBE Assess WMBE utilization annually & Joanne L, Lending staff Q1 utilization determine if changes are needed Encourage coordination of nonprofit Maureen, Joanne Ongoing owners/ general contractors with Urban League's CDCC contractor support programs. Disseminate lessons of CDCC/HRG pilot if replicable

Monitor and advocate Participate in HDC LIHTC affinity group & Bill, Joanne L for changes in WSHFC continue to work with WSHFC on LIHTC tax credit and policies tax-exempt bond allocation policies

Leverage 2060/RAHP Participate on King County Joanne L, Lending staff county capital funds Inter-jurisdictional Working Group for Seattle housing Recommend appropriate projects to KC for Joanne L, Lending staff projects capital funding

Leverage and maximize Participate on monthly Impact Capital Loan Joanne L Ongoing resources, and & Investment Committee advocate for Seattle Participate on monthly Impact Capital Joanne L projects King/Pierce County Credit Committee Participate in Spring & Fall State CTED Joanne L, Lending staff NOFA Review Committee & assist in project review & preparation of materials Joanne L Attend Quarterly State Housing Trust Fund Joanne L Policy Advisory Team meetings Participate on Sound Families Review Joanne L, Lending staff Committee & assist in organizational financial review & preparation of materials

Monitor and promote Work with WLIHA and WSHFC to assess risk Bill, Mark acquisitions on and monitor status of at-risk tax credit expiring Section 8 projects. Monitor Opt-out notices for and LIHTC projects to Section 8 developments and seek financing preserve high-risk solutions for preservation. Complete projects preservation update.

TDR/Bonus Technical assistance to DPD staff, Laura Ongoing Transactions commercial developers, and nonprofit housing developers Laura Draft and execute Bonus Covenants and TDR Agreements as needed Laura Draft TDR Bank legislation as needed Lending staff Complete financial gap analysis for receiving projects

Monitor, evaluate and Review and evaluate housing legislation Maureen Q1-Q2 make recommendations referred by OIR during legislative session for City positions on Participate on the board of the WLIHA, and Ongoing State and Federal on its Legislative and Federal committees housing legislation Recommend OH priorities for inclusion in Q3 the City's legislative agenda Provide information to legislators and As legislative staff, in coordination with requested OIR

OH Affordable Rental Housing Portfolio-ensuring city funded projects remain sustainable

2005 Work plan item Milestones Staff (Lead in bold) Timeline Status

Asset management of Monitor projects in loan portfolio for Cindy, Ron, Earl, Joanne Ongoing City rental housing contract compliance Q. investment. Track occupancy rates Q1 Ongoing monitoring of Renew MOU with WSHFC Ongoing 235 projects in OH Coordinate project site visits, loan portfolio with inspections and intervention activities attention to projects with co-funders to reduce OH staff hours demonstrating risk. Assess project performance and provide Q4 Partner with State performance letters to property owners. CTED, King County, Identify performance issues through Q4 WSHFC and other quarterly watch list circulated to Bill, agencies to continue Lending Ongoing streamlining Organize and update database with monitoring information from annual reports and share activities. with stakeholders Participate in Public Funder Monitoring Coordination Taskforce and provide training to property owner/manager

Expand on Reserve Assess replacement reserves as part of Cindy, Bill, Laura Asset Q3 Study for OH project performance reviews Mgmt staff, Joanne L portfolio. Update Utilize consultant to develop strategies Q3 reserve requirements and goals, and present information to for OH-funded property owners and convene meetings with projects nonprofits to address any potential shortfalls identified Update OH reserve policy, as appropriate

Assessment and Convene monthly meetings with lending and Cindy, Bill, Asset Mgmt Ongoing Intervention, asset management staff Staff, Joanne L, Lending transfers and Implement intervention strategies and Staff work-out of troubled policies to address transfers, projects refinancing, and troubled projects

Change project Facilitate workouts and transfers of Cindy, Bill, Asset Mgmt, Ongoing ownership where projects as needed and Lending staff owners request to terminate their agreements Review and approve refinancing requests

Sustainability

2005 Work plan item Milestones Staff (Lead in bold) Timeline Status

Residual Receipts Analyze annual financial audit reports, Asset Management Q3 and ensure proper payment has been received.

Promote sustainable Market conservation programs including Joanne Q, Cindy Ongoing buildings through SPU/OH water conservation effort education & marketing Refer MF OH portfolio or newly NOFA-funded Joanne Q, Joanne L, Tran, Ongoing available resources. mf buildings to HomeWise WZ Lending & Asset Direct SeaGreen Management staff strategies to new Promote SeaGreen program & assist newly Cindy, Joanne Q. Ongoing developments; bring funded projects in achieving (SeaGreen) other public sustainable building plans and report resources to results Joanne Q Ongoing developers. Participate in Green Communities Committee Reduce operating costs in OH funded buildings and improve housing quality

Provide Continue to utilize streamlined mail-in Tran, Michele, Maria Ongoing weatherization grants application process for WZ to low income renters Continue to utilize MOSC Emergency Rate Tran, Michele, Maria Ongoing / homeowners Assistance and CAMP referrals and income certification for WZ Contract WZ services for 1200 units by end Rehab Specialists, Tran, Ongoing of year Paula W Q4 Tran, Michele, Maria, Continue final stage of WZ file purge Judy, Gladys project--confirm correlation between physical files and data base

Implement program Modify HomeWise policies, practices, as Tran, Joanne L Q1 changes needed to needed Tran, Joanne L, Bill, target services to Develop HomeWise staffing, staff roles and PIO, Gretchen the Southeast responsibilities to increase marketing, Q1 outreach & intake in the Southeast

PRIORITY #2: INVESTING IN HOUSING LINKED WITH SUPPORTIVE SERVICES FOR PEOPLE WHO ARE HOMELESS OR HAVE SPECIAL NEEDS Funding for Supportive Housing Projects

2005 Work plan item Milestones Staff (Lead in bold) Timeline Status

Facilitate Gates Implement Spring & Fall Sound Families Alice Q1-Q3 Foundation funding grant round for 200-250 more units of housing for homeless families

Evaluate and Evaluate changing program guidelines to Alice Q1 implement strategies allow some permanent housing with to reach Sound supportive services. Implement changes if Families goal to fund approved by the Foundation Ongoing 1,500 new units by Work with Advanced Funded grantees to 12/31/07 identify new strategies that may provide units on a larger scale Ongoing Reach out to prospective grantees in the three counties and foster partnerships between housing and service providers Ongoing Coordinate with Aids Housing of Washington (AHW) and Corporation for Supportive Housing (CSH) to provide technical assistance to grantees and prospective grantees

Improve case Identify and contract with lead agency to Alice 1Q management services staff emerging "shared learning network" in Sound Families Build best practice learnings into Sound Ongoing housing Family application and technical assistance practice

Improve Sound Implement new database Alice, consultant Q1 Families grant Develop protocols for reserve funds grants Q2 monitoring and Develop new reporting system Q3 program administration

Sound Families Revise Sound Families Initiative (SFI) Alice, Bill Q1 Strategy NOFA materials for publishing and update web site Q1 Update housing authority commitments in light of tightening Section 8 availability Q1 Steering Committee Retreat and follow up Q2 Pursue additional service funding, including support/promote foundation and State funding for service fund proposal Ongoing Promote capacity building and quality improvement among projects Q3 Implementation of annual conference Ongoing Monitor progress toward targets/cultivate new SFI proposals Q2 & Q4 Implement grant rounds Ongoing Collaborate with evaluation component to fine tune initiative directions Ongoing Support active partnering with public and private partners on SFI Ongoing Prepare informational materials and Alice, Gretchen announce milestones

Strengthen how we Continue to staff supportive housing Bill, Tina, Joanne L, Ongoing fund service-enriched public funder group including county Lending Staff, housing service agencies and housing sources Implement Taking Health Care Home Tina, Bill, , Joanne L initiative, including staffing a State Steering Committee, to expand housing for chronically homeless Tina, Bill Pursue Medicaid, RSN, other mainstream service funds for supportive housing Bill, Joanne L Provide training for lending staff Dan, Joanne L Participate in King County Disability Development group to promote alternative Joanne L, Bill, Tina, Q1 housing strategies lending staff Establish chronic homeless priorities for NOFA 30% funds

Advance the Participate in the steering committee Maureen, Alice Ongoing public-private advising AIDS Housing of Washington (AHW) Washington Families on program development and implementation Fund, which provides Participate in the Review Committee, Maureen, Alice Q1-Q2 multi-year services evaluating applications for the first funding for housing funding round Alice, Maureen Ongoing serving homeless Assist with coordination with local families with initiatives, including OH and Sound children Families funding and the new Sound Maureen Families-sponsored Learning Network for Q1-Q2 service providers Provide information for the legislative Alice briefings and hearings in support of Ongoing additional State funding in the 2005 legislative session Maureen Work with the Gates Foundation to convene Ongoing private foundations and encourage their participation Work with the WLIHA, Homeless Coalition and Housing Authorities during the 2005 legislative session and to prepare for the 2006 session.

OH Supportive Housing Portfolio-ensuring sustainability of existing units

2005 Work plan item Milestones Staff (Lead in bold) Timeline Status

Provide annual Continue administration of 1986, 1995 and Earl, Cindy Ongoing operating support to 2002 O&M programs projects serving low Review and approve Q payment requests for Earl, Cindy, Bill 4Q income and special approx. 50 annual subsidy requests, and needs renew contracts for 2006. Generate summary information, as available, on Spring service cost levels Joanne L, Lending staff, and Fall Recommend new 2002 Levy O&M awards or Cindy Asset Management NOFA Section 8 in lieu of O&M staff Evaluate the availability and risks of Section 8 operating subsidies Cindy, Bill

Leverage 2060 state Refer appropriate projects to KC and CTED Cindy, Asset Management & Ongoing and county O&M funds for 2060 operating subsidy Lending staff for Seattle housing Participate on KC 2060 O&M Work group and Cindy projects CTED PAT subcommittee Coordinate project reviews with other Cindy funders

PRIORITY #3: INCREASING HOMEOWNERSHIP OPPORTUNITIES FOR FIRST-TIME BUYERS AND ASSISTING LOW-INCOME HOMEOWNERS Homebuyer Assistance

2005 Work plan item Milestones Staff (Lead in bold) Timeline Status

Allocate Program Update ,distribute and market 2005 NOFA by Paula M, Jean M Q1 Funds 1/31 Q1 Apply to the WSHFC for House Key Plus Seattle Funds by 1/31 Ongoing Work with Landstarr Development to include affordable units at Tower records site Ongoing Review and allocate 2005 budgeted program funds and carryover, funds to the extent viable projects are identified

Market City Homebuyer Create a marketing plan to developers Paula M, Jean M Q2 Programs (nonprofit and for profit) City surplus land with good homeownership potential by Q4 6/30 Exhibit City homeownership programs and Jean M, Gretchen Ongoing partnerships at 1 homebuyer fair by 12/31 Q1 Update OH web site monthly Implement homeownership marketing plan by Paula M Q4 3/31 Network with 12 developers/nonprofit housing providers by 12/31 to generate at least 3 development proposals

Develop Home Work with local insurance companies to Paula M, Jean M Q4 Ownership Programs implement a condo liability insurance mediation program by 12/31 Analyze Fannie Mae Energy Efficient Q3 Mortgage Program by 9/30 Promote research and development for a Q2 purchase/rehabilitation program in Housing Investment Areas by 6/30 Develop options for supporting homebuyer Q1 education/counseling services in the City with a loan origination fee by 4/30

Support Homebuyer Execute and administer the Homebuyer Paula M, Jean M Q1 Education and Education and Counseling Contract with Counseling Services HomeSight by 2/28 Q4

Process Home Purchase Process individual closing transactions Paula M, Jean M Ongoing Closings for approximately xx units in current projects by 12/31 Ongoing Process loan subordination/refinance requests and loan pay-off reconveyances by 12/31

Homeownership Summit Convene advisory group and develop Paula M, Jean M Q2 Followup and Policy recommendations for affordable Development homeownership development in the City by 6/30 Q2 Work with the WSHFC, Fannie Mae and HUD to develop advisory group recommendations for homebuyer education and counseling services by 6/30 Q3 Develop advisory group recommendations for the City homeownership finance programs by 9/30 Monthly Prepare funds and production status reports

HomeTown Home Loan Assess program outcomes. Administer RFP Paula M., Jean, Angela Q1 for program continuation, if assessment supports program extension Ongoing

Assistance for Low Income Homeowners

2005 Work plan item Milestones Staff (Lead in bold) Timeline Status

Minor home repair Administer contract for 2090 minor home Jim K Ongoing repairs on 688 homes. Conduct annual on-site and desk monitoring review of program

Provide Continue to utilize streamlined mail-in Tran, Michele, Paula W Ongoing rehabilitation loans application process for rehab loans to low income Continue to monitor results of mail-in Tran, Paula W, Michele Ongoing homeowners loan application process; adjust as needed Contract 45 rehab loans by end of year Rehab Specialists, Paula Ongoing W

Implement program Modify HomeWise policies, practices, as Tran, Joanne L, Bill Q1 changes needed to needed Tran, Joanne L, Bill Q1 target HomeWise Rehab Develop HomeWise staffing, staff roles and loan program to the responsibilities regarding marketing, Southeast outreach & intake in the Southeast PIO, Tran, Gretchen Q1 Develop Marketing materials which reflect modifications in program design and focus

Revise and implement Look into new bus signs; implement if not PIO Q1 new HomeWise too costly marketing strategy Identify marketing opportunities in other PIO Q2 city department publications Develop and implement public outreach PIO Ongoing strategies PIO, Tran, Gretchen Ongoing Maintain contact with neighborhood centers PIO, Tran Ongoing Periodically invite press to completing or recently completed noteworthy projects

Assist with efforts Participate on the steering committee of Maureen Ongoing to address predatory the Coalition for Responsible Lending, lending advancing education and advocacy efforts Chair the Coalition's Remedies Committee, developing and implementing a mortgage refinance program for victims of predatory lending Administer Freddie Mac grant to the Coalition Administer consultant contract for grant-writing and fundraising services

PRIORITY #4: STRATEGIC PLANNING / PROGRAM DEVELOPMENT: EMPHASIZE SUPPORT FOR NEIGHBORHOOD REVITALIZATION AND COMMUNITY DEVELOPMENT

2005 Work plan item Milestones Staff (Lead in bold) Timeline Status

2005-2006 Levy A & F Complete stakeholder process (including Laura, Maureen, Rick, Q1 Plan HLOC) Joanne L, Paula M, Alan Draft policy changes Painter Develop legislation City Council Review

S Lake Union Fund Manage Denny Way l through construction Mark Implementation and process disbursements

Consolidated Plan: Survey public funders for 12/31/04 data Laura, Jay Q1 Siting Policy Update database Resolve outstanding issues (SHA units)

2005-2008 Update Con. Plan consistency checklist Laura, Rick, Josephine Ongoing Consolidated Plan Draft consistency letters as requested Review data/policies as necessary for 2006 update; update Table of Proposed Projects Assess Fair Housing Analysis of Impediments for implementation potential Q1 and develop work program

2004 CAPER Report OH section to HSD Laura, Joanne L Feb

Mid-Year and Annual Prepare annual Accomplishments report PIO, Maureen Q4 Housing Levy Reports covering all OH funding and incentive programs Maureen Q3-Q4 Prepare required mid-year and annual Housing Levy reports to Council

King County Provide 2004 data to Allan Johnson at King Laura Q4 Benchmarks Report County

Multifamily Property Review new project apps/legislation to Angela, Rick Ongoing Tax Exemption Council Ongoing Process previously approved projects as Q1 required Send annual status report to Council, Q1 including possible program amendment legislation Complete OH Director's Rules clarifying administrative details

Multifamily Complete construction loan administration Dan Ongoing Rehabilitation for Lowman Building Program Provide program analysis and information Rick, Bill Q1 to Council as requested

Downtown Code Changes Assist DPD in preparing Code language Laura, Rick Q1 relating to new Residential Bonus Complete Nexus analysis/report Q1 Assist DPD during Council review Q1-Q2 Complete OH Director's Rule relating to Q1 Bonus program

Southeast / Rainier Participate in IDT led by OED and OMP to Maureen, Angela, Laura, Q1 Valley implement recommendations of the SE Action Joanne L., Tran, Paula Agenda, including recommendations for housing development in urban centers and station areas Assist with development of Rainier Valley Q2 Community Development Fund (CDF) operating plan proposals to Council regarding investment in mixed-use transit-oriented development PIO, Tran, Paula M Increase marketing of first-time homebuyer assistance and HomeWise housing repair and weatherization assistance to low income homeowners in the Rainier Valley

South Downtown Assist DPD in development of strategies to Rick, Laura Ongoing stimulate housing production and achieve diversity/affordability

South Lake Union Implement Housing Principles/Action Steps Rick, Laura, Angela, Ongoing identified through community outreach Joanne Q, Paula M, process in 2004 Joanne L, Bill Assist DPD in addressing Council issues as Q1 phase 1 rezone is considered Work with OPM/DPD to consider additional Ongoing Code changes to promote affordable housing through TDR/Bonus provisions Implement strategies to encourage preservation and employer-assisted housing Ongoing efforts

University District Assist DPD/OED in developing height bonus Laura, Rick Ongoing Code provisions

First Hill Assist DPD to make High-rise Bonus Laura Ongoing provisions consistent with new linkage programs in revitalization areas

Chinatown--ID Work with DPD, DON, and OED and community Rick, Bill Ongoing members to implement targeted action steps relating to reuse of vacant residential space in mixed use buildings Encourage nonprofit acquisition of one MF Joanne L, Lending staff building to facilitate building renovation

Neighborhoods Participate in Economic Vitality and Rick Ongoing (General) Growth Management Subcabinets Monitor Neighborhood Plan Projects as Laura Ongoing needed

Housing Investment Actively promote home buyer assistance and Paula M, Maureen Areas NHOP in eligible areas

Surplus Property Hiawatha site legislation to Council Angela, Rick, Paula M, Q1 Disposition Complete selection of developer for Tom Q2 Dearborn site Q4 Identify firm development option for 6th and Yesler Transfer 20th and Jackson to Fleets Ongoing Coordinate, with Fleets assistance, disposition of nine properties lacking Q2 affordable housing development potential Resolve I-90 tenant issues leading to Ongoing disposal of 2425 S Judkins property Assist City Light in disposition of 1-2 Ongoing SCL properties available for affordable housing in 2005 Conduct ongoing property management responsibilities necessary until transfer

Real Estate Oversight Monitor City property disposition for Angela Ongoing Committee housing development opportunities as a member of the Real Estate Oversight Committee

PRIORITY #5: Constantly improve our organization so that OH will be recognized as a model, high performing organization with a culture that promotes and rewards excellent performance

2005 Work plan item Milestones Staff (Lead in bold) Timeline Status

Provide comprehensive Develop, prepare and secure approval of Michael, Josephine, Q2-Q4 finance services to department operating and capital budgets Dave, Ethel, Mila OH staff from DOF, Mayor and Council Maintain financial controls, perform Josephine, Michael, Ongoing research and financial analysis to develop Dave, Ethel, Mila policy, procedural or operational changes impacting the operating and capital budgets Michael, Josephine, Ongoing Develop and distribute monthly financial Dave, Ethel, Mila status reports to management, City Ongoing authorities and grantors of funds Josephine, Michael, Maintain, monitor and reconcile the Dave HUD-approved indirect cost rate for OH that is compliant with all applicable Ongoing regulations Dave, Josephine, Administer and maintain the capital and Michael, Ethel, Mila operating budgets; oversee the budget revision process, monitor expenditures and Ongoing revenues to insure collection Josephine, Michael, Maintain general ledger and subsidiary Dave, Ethel, Mila ledgers including accounts payables and Ongoing receivables, payroll and loan servicing functions Josephine, Michael, Ongoing Update and revise the Policies and Dave, Ethel, Mila, Procedures Manual Josephine, Michael, Collect, analyze, and interpret financial Dave, Ethel, Mila Ongoing data and other program information to support the reportings on the status of Dave, Josephine, Ongoing each grant Michael, Ethel, Mila Facilitate OH in meeting WMBE aspirational Josephine, Michael, goals in purchasing and vendor contracts Dave, Ethel, Mila Q2 Maintain and reconcile subsidiary ledgers with Summit. Areas include and not Ethel, Mila limited to: IDIS, Loan Ledger, SFDB, MFDB Implement on-line timesheet

Loan Servicing Provide aging reports on a monthly basis, Mila, Josephine, Cindy, Ongoing calculate amounts owing and assist where Paula M, Tran, Paula W relevant asset management, Homebuyer and HomeWise units to collect past due amounts Draft department wide loan servicing Josephine, Mila, Cindy, Draft policies and procedures Paula M, Tran, Paula W distributed Q2, Final Q3

Provide IT Integrate the Dispersion database into Jay, Josephine, Laura, MFDB module application MFDB Tom Q1, SFDB development services Module Q4 to OH Staff Q2 initial dev; Convert Access based databases MFDB/SFDB Jay, Don, Josephine, Continued summit queries to SQL Server 2000 dev./impl. 2006 Q4

Retain a consultant for conversion from Josephine, Jay, Don Ongoing Access to SQL for the database Continue to upgrade and maintain current Jay, Josephine databases

Provide Comprehensive Provide a full range of City supported Don, Josephine Ongoing computer hardware and hardware and software applications to OH software support to staff Don, Josephine Ongoing OH staff Analyze, troubleshoot, resolve computer issues in a timely manner, and inform the users about the issue and advise them on how to address said issues, if appropriate Don, Josephine Ongoing Provide technical consultations, advice and services in all computer-related areas Don, Josephine Ongoing Continue to install, update, upgrade, configure fileserver, SQL Server and other equipment for efficiency Don, Josephine Ongoing Analyze user requirements and implement necessary system modifications, deploy new equipment and software, make system enhancements

Provide excellent Manage front desk reception, phones, cars, Ginny, Josephine, Judy, Ongoing Administrative office office support functions in a timely, Gladys support and customer courteous and professional manner service

Provide Comprehensive Manage the human resource function Jean T, Josephine Ongoing Human Resource including all employment and recruitments services and (approx 4 hiring processes per year), functions to OH staff labor relations (approx 5 formal issues per year), training (processing of approx 75 requests per year), employee relations, employee records, and related duties Jean T, Josephine Provide expert analysis and guidance to Ongoing managers and staff on human resource-related issues, including classification compensation reviews (approx 5 per year), workers compensation issues/claims (approx 2 per year), and safety issues (approx 2 per year). This requires a broad range of knowledge of the principles, methods and practices Jean T, Josephine applicable to the administration of a Ongoing decentralized personnel program Serve as the benefits liaison; accurately Jean T, Josephine maintain all human resource and benefit Ongoing records in CSS (approx 50 per year) Act as a liaison in all human resource functions between OH and the Personnel Department, other City departments, elected officials, union representatives, and representatives of other public and private agencies for purposes of planning Jean T work activities, negotiating resolutions, exchanging information and providing direction Serve as OH lead for Citywide Race and Social Justice coordination team

Implement department Set agency strategic workplan each year OH everyone Q4 performance Each employee receives a performance establish management system evaluation at the end of the year next year's OH "Building Block" Awards recognize goals/plan outstanding performance

Communications issues Provide analysis, guidance and support to PIO, Gretchen Ongoing OH managers and staff on communications issues

Communications Team Create OH Communications Team to PIO, Staff Q1 & strategize, carry out communications ongoing

OH 2004 Annual Draft Report to HLOC Maureen, PIO, Gretchen, Jan Report, including Final Report to Council Cindy, Joanne L, Paula Levy Produce and distribute Report M, Tom, Jay, Mark Feb Media announcement with highlights March

2005 Housing Levy Draft Report to HLOC Maureen, Cindy, Joanne June Mid-Year Report Final Report to Council L, Tom, Jay, Paula M July

Website Annual review, update, revise website to Gretchen, PIO, staff, Q2, with articulate current messages, stakeholders, City Web ongoing look-and-feel, programs Team maintenance

List of Acronyms CAMP = Central Area Motivational Program CDBG = Community Development Block Grant CDCC = Contractor Development & Competitiveness Center CDF = Rainier Valley Community Development Fund CHOC = Community Home Ownership Center CTED = Washington State Department of Community, Trade & Economic Development DHCP = Dynamic Host Configuration Protocol DNDA = Delridge Neighborhood Development Association DOF = Seattle Department of Finance DON = Seattle Department of Neighborhoods DPD = Seattle Department of Planning & Development EIS = Environmental Impact Statement HDC = Seattle/King County Housing Development Consortium HLOC = Housing Levy Oversight Committee HSD = Seattle Human Services Department HUD = U.S. Department of Housing & Urban Development ID = International District IDT = Interdepartmental Team KC = King County MF = Multifamily MFDB = Multifamily Database MOSC = Seattle Mayor's Office for Senior Citizens MOU = Memorandum of Understanding NHOP = Levy Neighborhood Housing Opportunity Program NOFA = Notice of Funding Availability O&M = Levy Operating & Maintenance Program OED = Seattle Office of Economic Development OH = Seattle Office of Housing OIR = Seattle Office of Intergovernmental Relations OPM = Seattle Office of Planning & Management PAT = Policy Advisory Team RFP = Request for Proposals RSN = Regional Support Network SFDB = Single Family Database SFI = Sound Families Initiative SHA = Seattle Housing Authority SLU = South Lake Union SPU = Seattle Public Utilities Department SQL = Structured Query Language TDR = Transferable Development Rights TOD = Transit Oriented Development UDPA = University District Parking Association WLIHA = Washington Low-Income Housing Alliance WMBE = Women/Minority Business Enterprise WSHFC = Washington State Housing Finance Commission WZ = Weatherization